THE CAVESTONE Candle Holder - Cream

Return service

We have a 30-day return policy. If an item isn’t the perfect match, you can return it for a refund within 30 days of delivery in the original condition and packaging. The day of delivery – is the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

Please note that you are responsible for the costs of returning items. If you choose for us to arrange for them to be collected and/or shipped, the return shipping charge can vary between 5.00 EUR and 20.00 EUR for small parcel courier services and from 20.00 EUR and 200.00 EUR for large parcel courier services. This cost will be deducted directly from your refund.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Some items cannot be returned, including:

• Items which are personalised or customised to your specifications
• Sale items or gift certificates

All eligible items purchased between 1 November and 25 December can be returned until 31 January of the following year.

Damages and issues

Please inspect your order upon reception and contact us within 20 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your order arrives damaged or defective, we can offer a replacement unit or parts at no cost. Simply report a damaged and upload pictures of the damaged item.

If you prefer to return the item, we will refund the item’s price and delivery cost to your original payment method within 5-7 business days of pickup. Simply report your request of returning and upload pictures of the damaged item. If your return is accepted, we’ll send you an  instruction on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at Contact Us or you can visit directly our Returns Centre Page.